Terms of service
Terms of Use
Welcome to VHUB. By using this website or placing an order, you agree to these Terms. If you do not agree, please do not use the site.
1. Use of the website
You agree to use this website lawfully and in a way that does not infringe the rights of others. VHUB may refuse or cancel any order at its discretion, including for suspected fraud, pricing or listing errors, or stock issues.
2. Products, compatibility & availability
We work to keep descriptions, images and specifications accurate, though minor variation can occur and images are illustrative.
VHUB sells both original and compatible products, and each listing says which. Items described as original are manufacturer products — made by WHOOP, ArmFit, Amazfit or Google — sold by VHUB as an independent retailer. Items described as compatible are VHUB aftermarket products, made to fit the device named in the listing, not made by, affiliated with, or endorsed by that manufacturer, and not covered by their warranty. Third-party brand names appear only to identify which devices a product fits or, for original items, to identify the manufacturer.
All products are subject to availability. Items shown as Pre-Order are reserved and ship when our next batch arrives; you may cancel a pre-order any time before it ships. If an item becomes unavailable after you order, we will contact you and offer an alternative or a full refund.
3. Orders, acceptance & payment
Placing an order is an offer to purchase, which VHUB may accept or decline. We accept Cash on Delivery, plus any online methods shown at checkout. All prices are shown in EGP and are final — the price you see is the price you pay, plus delivery.
4. Cancellation by VHUB
VHUB may cancel an order for product unavailability, pricing or listing errors, suspected fraud, or delivery limitations. You will be notified promptly and any amount paid is refunded in full. VHUB is not liable for further compensation in these cases.
5. Delivery & risk
We deliver within Egypt only. Estimated delivery: Cairo and Giza 2–3 working days; other governorates 2–5 working days. Times are estimates. Risk passes to you on delivery. Orders refused on delivery or with incorrect address details may be cancelled and a handling fee may apply.
6. Returns & consumer rights
You have your rights under Egyptian Consumer Protection Law. You may return an item within 14 days of delivery if it is still sealed in its original packaging; once the seal is opened, returns are for manufacturing faults, damage in delivery or the wrong item only. If an item is faulty, damaged, wrong or not as described, you have 30 days from delivery and choose a replacement or a full refund. Refunds are made within 7 days of us receiving the item. See our Return, Refund & Warranty Policy.
7. Intellectual property
Website content — text, images, branding and design — belongs to VHUB or is used under licence. All third-party trademarks and brand names, including WHOOP, ArmFit, Amazfit and Fitbit, are the property of their respective owners and are used here only to identify the original products we resell or to describe product compatibility. VHUB is not affiliated with, authorised by, or endorsed by these brands.
8. Limitation of liability
To the fullest extent permitted by Egyptian law, VHUB is not liable for indirect or consequential damages arising from use of this website or its products. Wearable devices and trackers sold here provide general wellness information. They are not medical devices and are not a substitute for professional medical advice, diagnosis or treatment.
9. Privacy
Your use of the site is also governed by our Privacy Policy.
10. Changes
VHUB may update these Terms at any time. Continued use of the site means you accept the changes.
11. Governing law
These Terms are governed by the laws of the Arab Republic of Egypt, and disputes fall under the jurisdiction of the competent Egyptian courts.
12. Contact
info@vhubeg.com