Refund policy

Return, Refund & Warranty Policy

This policy follows Egypt's Consumer Protection Law No. 181 of 2018 and its Executive Regulations. Nothing in it reduces the rights that law gives you.

1. Changed your mind — 14 days, sealed items only

You can return an item within 14 days of delivery for a full refund as long as it is still sealed: in its original packaging with the seal unbroken, exactly as you received it.

Once the seal is opened we cannot resell the item as new, so an opened item can be returned only for a manufacturing fault, damage in delivery or the wrong item (section 2).

  • You pay the return delivery for a change-of-mind return.
  • We refund the full price of the item within 7 days of receiving it back.

2. Faulty, damaged or wrong item — 30 days

If an item is faulty, arrives damaged, is not what you ordered, or does not match its description, you have 30 days from delivery. You choose: a replacement or a full refund. We pay the delivery both ways, and the refund is made within 7 days of receiving the item.

Opened or not, this applies to everything we sell, original and VHUB compatible alike.

3. What we cannot accept

  • Items returned after the periods above.
  • For a change of mind: any item whose seal has been opened, or a device that has been activated or paired to an account.
  • Items that have been used, or damaged after delivery by misuse, accident or unauthorised repair.
  • Items that are incomplete — missing parts or accessories they came with.

4. Two kinds of products — and we always say which

VHUB sells two kinds of products, and every listing states plainly which one you are buying:

  • Original products — made by the device brand (for example an original WHOOP band, a WHOOP, Amazfit, Google or ArmFit tracker, or an Amazfit armband). They arrive brand new and sealed in their original retail packaging, sold by VHUB as an independent retailer. Any manufacturer warranty is given by that brand under its own terms, in addition to your rights with us.
  • VHUB compatible bands — our own aftermarket bands, designed to fit the tracker named in the listing. They are not made by, affiliated with or endorsed by WHOOP, Amazfit, Google/Fitbit, ArmFit or any other device brand, and those brands' warranties do not cover them. Our 14-day and 30-day terms above cover them in full.

Please check the tracker named in the product title before ordering. WHOOP One and Peak take WHOOP 5.0 bands (WHOOP MG bands fit them too); WHOOP Life takes WHOOP MG bands; a WHOOP 4.0 takes only bands marked 4.0. See Which band fits my tracker?

5. Memberships

Our WHOOP trackers include a 12-month WHOOP membership. After it ends, the membership renews directly with WHOOP, at WHOOP's price. ArmFit and Amazfit trackers need no membership.

6. Pre-orders

Items shown as Pre-Order are reserved for you and ship when our next batch lands. You can cancel a pre-order at any time before it ships, for a full refund.

7. How to return an item

  1. Email info@vhubeg.com or message @vhub.eg within the period above.
  2. Send your order number and what is wrong, with photos if the item is faulty or damaged.
  3. We confirm the return and arrange the pickup or tell you where to send it.

8. How you are refunded

Refunds are made within 7 days of us receiving the item. Orders paid in cash on delivery are refunded by bank transfer or InstaPay, as agreed with you. Orders paid online are refunded to the same payment method.

Questions?

Email info@vhubeg.com. We reply within 24 hours on business days.